Privacy Policy
Last updated: 26 August 2025
1. Introduction
Welcome! At EPC Improvements Ltd (“EPC Improvements”, “we”, “us”, or “our”), your privacy matters. This policy explains how we collect, use, and safeguard your personal data when you visit www.epc-improvements.co.uk (the “Website”) or engage in our services.
Our registered company details: EPC Improvements Ltd, Company No. 10497519, Registered Office: 15–17 Russell Way, Chelmsford, England, CM1 3AA.
2. What Information We Collect
We gather the following categories of personal data:
Contact Details: Name, email address, phone number, postal address.
Project Details: Information related to enquiries, installations, and bookings.
Usage Data: IP address, browser type, pages visited, time spent on the Website—collected through cookies and analytics tools.
3. How We Use Your Information
We process your personal data for the following purposes:
Service Delivery - Managing enquiries, scheduling, project delivery, and customer support.
Communication - Sending project updates, notifications, and operational messages.
Marketing (optional) - Newsletters or service updates—only if you’ve given consent.
Analytics & Improvement - Understanding Website performance and improving user experience.
Compliance & Legal Obligations - Ensuring lawful operations, preventing fraud, and fulfilling legal duties.
4. Legal Basis for Processing
Depending on context, we rely on:
Contractual Necessity – processing information to perform services you’ve requested.
Legitimate Interests – improving our services and safeguarding operations.
Consent – when you opt into marketing or other optional communications.
Legal Obligations – adhering to relevant laws and regulations.
5. Data Sharing and Third Parties
We may share your data with:
Service Providers – such as IT support, email platforms, or payment processors.
Legal or Compliance Parties – like law enforcement bodies when required by law.
We do not sell your personal data.
6. Marketing Communications
If you’ve opted in, we may occasionally send promotional emails and updates. You can unsubscribe at any time using the link in those emails—or by contacting us directly.
7. Cookies and Tracking
We use cookies and similar technologies to make your browsing experience better and to gather analytics. You can manage cookie preferences in your browser settings or via on-site prompts.
8. Data Retention
We retain your personal data for as long as necessary to:
- Fulfil the purposes we collected it for,
- Meet legal or regulatory obligations, and
- Resolve disputes or enforce our agreements.
9. Your GDPR Rights
If you’re based in the UK or EU, you have rights regarding your personal data:
Access – request a copy of what we hold.
Correction – ask us to rectify errors.
Deletion – request erasure when no longer needed.
Restriction/Object to Processing – limit or object to certain processing activities.
Data Portability – get your data in a structured, machine-readable format.
To exercise these rights, simply contact us using the details below. We may need to verify your identity.
10. Security
We apply industry-standard security measures (e.g. encrypted connections, secure servers) to protect your personal data. However, no system is flawless—we cannot guarantee absolute security.
11. Children
Our Website and services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have done so, please contact us immediately.
12. Changes to This Policy
We may revise this Privacy Policy occasionally. Please check back for the latest version. Significant updates will be highlighted at the top of this page.
13. Contact Us
If you have questions, want to unsubscribe, or wish to exercise your rights, reach us at:
EPC Improvements Ltd
15–17 Russell Way, Chelmsford, England, CM1 3AA
Email: info@epc-improvements.co.uk