Terms and Conditions
1. Introduction
These Terms and Conditions govern the installation services provided by EPC Improvements ("the Company") for heat pumps, solar panels, battery storage, mechanical ventilation with heat recovery (MVHR), and underfloor heating systems. By engaging our services, you agree to these terms.
2. Scope of Services
The Company provides installation services for the following products:
Heat pumps
Solar panels
Battery storage systems
MVHR systems
Underfloor heating
Screed
3. General Exclusions
The following items and services are specifically excluded from our installation services (unless stated otherwise):Primary pipework supplies
Electrical 1st fix supplies
Plumbing beyond the specified equipment
Heating and hot water system commissioning
Radiator upgrades
Electrical upgrades
Removal of header and oil tanks
Redecoration works
Thermal floor insulation, edging, and screed
Heat pump base installation
Power flush of existing heating system
Scaffolding, crane, and lift hire
Provisions for disposal of waste
Installation of floor finishes (tiles, laminate, etc.)
Thermostat and control wiring
4. Quotes and Estimates
All quotes and estimates provided by the Company are prepared subject to the following conditions:
Engineer site visit
Final system design
Continuous working period
Final position of equipment to be confirmed
Final position of pipe, cable, and duct runs to be confirmed
Quotes and Estimates are prepared in accordance with the Renewable Energy Consumer Code (RECC).
5. Standard Payment Terms
The payment schedule for the services rendered is as follows (unless stated otherwise):
Order Confirmation: 25%
Ordering of Goods: 35%
Installation Completion: 40%
Once the deposit invoice has been paid, each further invoice line will be billed separately when due. Final stage payments for invoices should be paid promptly to avoid delays or risks to certification and warranty registration. If there are any reasons for payments not being made, these must be brought to the project manager's attention immediately.
All processed payments/orders are registered with IWA.biz, our independently backed Deposit and Guarantee protection policy.
6. Cancellation Charges
If you choose to cancel after paying a deposit, certain fees will be deducted from any refund, due to the bespoke nature of each project. These may include, dependant on when the cancellation is received in writing, but are not limited to:
Card Processing Fees: 1.5% of any card payments made to date
Heat Loss Survey Fee: £300
Deposit Guarantee Protection Policy Fee: £75
Boiler Upgrade Scheme Application Administration Fee: £100
Sales Consultation Administration Fee: £75 per hour
Engineer Prestart Survey Fee: £300
Design Fees: £75.00 per hour
Design Documents Supplied: As per 3rd party charges
These charges cover services already provided and third-party costs that have been paid or committed to at the time of cancellation. Proof of payment will be provided if requested.
A minimum charge of 10% is applied to cancellations post deposit payment if the above costs do not reach this total.
7. Abortive Fees
In the event that a scheduled installation appointment is cancelled or rescheduled with less than 48 hours' notice, or if the Company's team arrives on site and is unable to commence the work due to circumstances beyond their control (e.g., site conditions, lack of access, or incomplete preparatory work by the client), the Company reserves the right to charge an abortive fee. This fee will be calculated as follows:
Cancellation or Rescheduling Fee: £360 per person per day
On-Site Abortive Fee: £360 per person per day
These fees are intended to cover contractor costs and any resources allocated to the appointment. The client will be notified of any charges applicable under this section.
7. Limitation of Liability
The Company shall not be liable for any indirect, incidental, or consequential damages arising from the installation or use of the installed products. Our total liability for any claims arising out of this agreement shall not exceed the total fees paid for the installation services.
8. Regulatory Information
EPC Improvements is a trading style of EPC Improvements Ltd. We are authorised and regulated by the Financial Conduct Authority (FRN 781156). We act as a credit broker, not a lender, and offer finance from a panel of lenders. EPC Improvements Ltd is registered with Companies House at 15-17 Russell Way, Chelmsford, CM1 3AA in England & Wales, Company Number 10497519. We offer credit facilities from one lender.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
10. Amendments
The Company reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to you prior to the commencement of services.
Website Terms of Use
These terms of use apply to www.epc-improvements.co.uk (the “Website”).
“You” and “Your” refer to the user of our Website.
This Website is owned and operated by EPC Improvements Ltd, a company registered in England and Wales with company number 10497519.
Our registered office is at: 15–17 Russell Way, Chelmsford, England, CM1 3AA (“EPC Improvements”, “we”, “us”, or “our”).
1. Terms of Website Use
These terms (together with our Privacy Policy) set out how you may use our Website, whether as a visitor or registered customer. This includes browsing, accessing, or making a purchase.
By using our Website, you confirm that you accept these terms. If you do not agree, you must not use the Website. We recommend that you save or print a copy for future reference.
2. Applicable Terms
Your use of our Website is subject to these terms in full.
If you register with us, you must provide accurate information (such as your name, email address, and phone number) and keep it up to date. Personal data is handled in accordance with our Privacy Policy.
You are responsible for keeping your login details secure. If you suspect someone else has gained access, you must notify us immediately. We reserve the right to suspend or terminate accounts in the event of misuse.
3. Severability
If any part of these terms is found to be invalid, unlawful, or unenforceable, the rest will continue to apply. Where necessary, we may amend the terms to ensure compliance with the law.
4. Changes to These Terms
We may update these terms from time to time. Please check back regularly. By continuing to use our Website after updates, you agree to the revised terms.
5. Changes to Our Website
We may update or change content on our Website at any time. Some content may be out of date, and we are under no obligation to update it. We do not guarantee that the Website will always be error-free.
6. Accessing Our Website
We provide access on a temporary basis and may withdraw or restrict it without notice. We are not liable if the Website is unavailable for any reason.
Our Website is intended for UK residents. If you access it from outside the UK, you do so at your own risk and must comply with local laws.
7. Intellectual Property Rights
We (and/or our partners) own all intellectual property rights in the Website, including text, graphics, images, and logos (“Materials”).
You may download or print one copy of content for personal, non-commercial use, provided copyright notices remain intact.
You must not alter, copy, distribute, or commercially exploit our content without prior written consent.
8. No Reliance on Information
The information provided is for general purposes only and should not be relied upon as the sole basis for decisions. While we aim for accuracy, we make no guarantees that the Website is complete, accurate, or up to date.
9. Limitation of Liability
Nothing in these terms excludes our liability for death or personal injury caused by negligence, or for fraud.
To the extent permitted by law, we exclude all warranties, conditions, and guarantees relating to our Website.
We are not liable for:
- business or commercial losses (including lost profits, revenue, or data),
- damage caused by viruses, malware, or cyber-attacks, or
- reliance on third-party websites linked from our Website.
As a consumer, you agree not to use the Website for business purposes.
10. Linking to Our Website
You may link to our homepage provided it is done fairly, legally, and does not damage our reputation or suggest an endorsement where none exists.
We may withdraw linking permission without notice.
If you wish to use our content in other ways, please contact us at info@epc-improvements.co.uk.
11. Applicable Law
These terms are governed by the laws of England and Wales. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you live in Northern Ireland or Scotland, you may also bring proceedings in your local courts.
Our failure to enforce any right does not waive it. Our rights under these terms survive termination of your use of the Website.
12. Referral Scheme
We may from time to time operate a referral scheme (the “Scheme”). Under this Scheme:
- If you refer a new customer to us and they proceed with a project through EPC Improvements Ltd, you may be eligible to receive a voucher to a set value (the “Reward”).
- The Reward will only be issued once the referred project has been fully completed and the final balance has been paid in full.
- Vouchers will normally be sent by email, but we reserve the right to issue them by post.
- Rewards are non-transferable, cannot be exchanged for cash, and must be used in accordance with the terms of the voucher provider.
- We reserve the right to amend, withdraw, or terminate the Scheme at any time, without notice.
- Any abuse of the Scheme (including self-referrals or fraudulent activity) may result in disqualification from the Scheme and/or termination of your account.