Frequently Asked Questions
How are finance options presented clearly?
EPC Improvements acts as a credit broker, not a lender. The finance information shown during your quote or application should set out the lender, credit type, repayment term, rate, monthly payment and total amount repayable. Zopa carries out its own eligibility, creditworthiness and affordability checks. Take time to compare the offer with other payment methods and lenders before deciding.
How do I apply for finance, and what happens next?
Review the finance options made available with your quotation, including the rate, term, monthly payment and total amount repayable. If you choose to continue, you apply through Zopa’s secure process. Zopa assesses the application and provides the credit decision and agreement. EPC Improvements can answer questions about the proposed installation, while questions about the credit agreement should be directed to Zopa.
How can I compare the benefits and risks?
Read the pre-contract information and credit agreement before accepting an offer. Compare the monthly payment, repayment period, interest rate and total amount repayable with paying upfront or using another lender. Borrowing more than you can afford or missing payments may affect your credit record and ability to obtain credit. EPC Improvements does not provide financial advice; contact Zopa about the finance product or seek independent advice if needed.
What if my financial circumstances change?
If you have difficulty making a payment or your circumstances change, contact Zopa as soon as possible using the details in your credit agreement or Zopa account. Zopa can explain the support and options available under your agreement. EPC Improvements cannot change your credit agreement, payment schedule or lender decision.
Will loan repayments and energy savings differ?
Yes. Credit repayments follow the agreement you accept, while energy savings are estimates and can change with system performance, household usage, weather, tariffs and export rates. Energy savings may not equal or exceed finance repayments. Compare the full credit cost with a realistic installation proposal and savings estimate before deciding.
What happens to the finance agreement if I move home?
Moving home does not automatically cancel a credit agreement. Check the agreement and contact Zopa before you move to confirm your continuing payment obligations and update your details. The installed equipment may remain at the property, while the finance agreement may remain the borrower’s responsibility. EPC Improvements can answer technical questions about the installed system but cannot amend the credit agreement.
Is finance suitable for me?
Only consider finance if the repayments are affordable alongside your other commitments and would remain manageable if your circumstances changed. Available products, rates and repayment periods depend on the quotation and lender assessment. Zopa carries out its own checks, but the borrowing decision remains yours. EPC Improvements does not provide financial advice, and you are free to use another lender or payment method.
What are the risks of using finance for my project?
Finance creates a contractual repayment commitment. Interest-bearing credit costs more than the cash price, and a longer term can increase the total amount repaid. Missing or late payments may affect your credit record and ability to obtain credit and could lead to further action under the agreement. Review the exact rate, term, monthly payment and total amount repayable before accepting. Energy savings are variable and should not be relied on to meet repayments.
What are the potential benefits of using finance?
Finance can spread an eligible installation cost into fixed monthly repayments and may allow work to proceed without paying the full price upfront. Some quotations may include an interest-free option; others may be interest-bearing. Product availability, borrowing limits, rates and terms vary. Compare the total amount repayable and your other payment options, and only borrow an amount you can afford to repay.
What finance options does EPC offer for energy upgrades?
EPC Improvements Ltd is a credit broker, not a lender, and is authorised and regulated by the Financial Conduct Authority under firm reference number 781156. We offer credit products from Zopa Bank Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority under firm reference number 800542. The products, rates, terms and limits available to you are shown during the quote and application process and are subject to status and affordability.
:quality(10))
