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01
Annual service visit
EPC checks the outdoor unit, controls, heating pressure, filters, visible pipework and connected equipment that forms part of your heat pump system.
Speak to an adviser01245 968954
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RESIDENTIAL HEAT PUMP SERVICING
Keep your home comfortable.
Know your heat pump is cared for.
From annual servicing to a worrying fault, EPC checks your heat pump and connected heating system, explains the findings and gives you a clear next step.
Annual service
and performance checks
Whole-system checks
heat pump, controls and connected equipment
Clear records
service paperwork and practical next steps
Free initial advice · Price confirmed before booking · Service visits are chargeable
Heat pump servicing in plain English
A service should give you
clear answers.
A heat pump is part of a wider heating system. We look beyond the outdoor unit to check the accessible controls, pressure, filters and connected equipment that affect comfort and performance.
After the visit, you receive a record of what was checked and practical advice on anything that needs attention.
02
Performance and settings check
The visit includes a practical review of how the system is running, including controls, schedules, comfort issues and anything you have noticed at home.
03
Fault check and repair advice
If the system is noisy, underperforming, showing a fault code or losing pressure, EPC explains the likely issue and the next repair route.
04
Service record and clear advice
You receive a clear record of what was checked, what looks healthy and whether any follow-up work, parts or monitoring is recommended.
What’s involved
What EPC checks during a
residential heat pump service.
The exact checklist depends on the manufacturer and system type. EPC focuses on the areas that affect comfort, performance and reliability.
Visual inspection of the outdoor unit and accessible components
Outdoor clearances, airflow and coil condition
Controls, thermostat operation and user settings
Heating pressure, visible leaks and expansion vessel condition where accessible
Filters and strainers where fitted and accessible
Hot-water cylinder and magnetic filter where applicable
Fault history and any issues you have noticed at home
A service record and practical advice before the engineer leaves
If extra work or parts are needed, EPC will explain them before anything additional is done.
Costs and visit types
Know the price
before the visit.
Tell us what you have and whether anything is wrong. We will confirm the right type of visit and an EPC price before you book.
Market budget guide — not an EPC quote
Annual service visit
Indicative service budget£150–£300
A useful budget guide for a residential air-source heat pump service. Your EPC quote is confirmed before booking and depends on your system, location and access.
EPC visit route
Service + issue check
Your EPC priceQuoted before visit
For systems with an active problem, fault code, poor performance, pressure loss or no heating or hot water. EPC confirms the right visit before attending.
EPC visit route
Ongoing service support
Planned servicingAvailable on request
For homeowners who want annual reminders, planned maintenance and a clear support route for future servicing or system upgrades.
When to get in touch
Has something
changed at home?
Do not wait for a complete breakdown. If your heating, hot water, noise or running costs have changed, tell EPC what you have noticed so we can suggest the right next step.
Heating or hot water takes longer than normal
The outdoor unit is noisier than usual
Fault codes appear on the controller
Pressure drops or needs regular topping up
Energy use has increased without an obvious reason
The unit is blocked by leaves, debris or poor airflow
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Confidence at every step
You know what
happens next.
We ask about your system before booking, confirm the visit you need and explain the outcome in plain English.
Tell us what you have
Share the make, model, age, postcode, last service date and any current problem or fault code.
We confirm the right visit
EPC confirms whether you need a standard service, a service plus fault check, or a manufacturer-led warranty route.
Engineer checks the system
The visit focuses on safe operation, airflow, pressure, controls, filters and connected heating equipment.
You get clear next steps
EPC explains what was checked, what looks healthy, and what needs monitoring, repair or upgrade planning.
Brand coverage
Tell us the make and model.
We will check the right route.
EPC has experience with a range of heat pump brands. Service compatibility, warranty requirements and any manufacturer-led work are confirmed before booking.
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You can also ask us about Daikin, Samsung, Grant, Worcester Bosch and NIBE. Send your model details so we can confirm whether EPC can service your system.
Frequently asked questions
The practical details, answered clearly.
Most residential heat pumps should be serviced once a year, or in line with the manufacturer’s instructions. Annual servicing is commonly required to maintain warranty cover and helps keep the system running efficiently.
Your next step
Tell us about your system.
We will help you plan the visit.
Our initial advice and quote are free. Share your postcode, heat pump details and any issue. EPC will confirm the appropriate visit and its price before booking; the service visit itself is chargeable.
If you know your system’s age, last service date or any fault codes, include them in your enquiry. We’ll help you work out the right next step.