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Annual service visit
Relevant components are stripped down as required for your model, cleaned and inspected. The engineer checks the heat pump and connected heating equipment.
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RESIDENTIAL HEAT PUMP SERVICING
Thorough heat pump servicing by qualified, experienced engineers.
We strip down relevant components as required, clean and inspect the system, and carry out extensive checks in line with your manufacturer’s servicing requirements—helping your heat pump perform as it should, with a clear record of the work completed.
Thorough servicing
strip-down, cleaning and testing
Whole-system checks
heat pump, controls and connected equipment
Clear records
readings, photographs and practical advice
One-off service £360 including VAT · Membership options below · Free initial advice
Experienced EPC engineers. Clear service records and practical advice.
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Heat pump servicing in plain English
A service should give you
clear answers.
A heat pump is part of a wider heating system. A thorough service considers the outdoor unit, cylinder, controls and connected equipment together, in line with the applicable manufacturer’s instructions.
Routine maintenance, fault diagnosis and repairs are different jobs. We explain what the service includes and quote separately for any additional work.
02
Performance and settings check
Recorded operating readings and checks of the controls and settings help the engineer understand how your system is running.
03
Fault check and repair advice
Tell us about a fault before booking. Diagnosis, repairs, parts and remedial work are quoted separately from routine maintenance.
04
Service record and clear advice
You receive a photographic record of the work, readings and findings, with clear advice on further work and when your next service is due.
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Why EPC
Engineers who understand
the whole heating system.
Established in 2016, EPC brings experience in heat pump design, installation, commissioning and maintenance to your service visit.
- 1
Qualified, experienced engineers
Your engineer understands how the heat pump, cylinder, controls and connected equipment work together.
- 2
Technical management behind the team
Service engineers are backed by technical management, with practical experience across the life of a heating system.
- 3
Depth you can see and rely on
Cleaning, recorded measurements and a photographic service record show the work completed and what needs attention.
What your annual service includes
A thorough service.
A clear record of the work.
Your qualified, experienced engineer cleans, inspects, measures and tests the relevant parts of your system against the manufacturer’s servicing requirements.
- 01
Outdoor unit and coil
Strip-down of relevant components as required, with cleaning and inspection of the casing, evaporator coil, fan, drainage and airflow clearances.
- 02
Performance readings
Review of operating pressures, heating and hot-water flow rates, flow and return temperatures, and pump speeds.
- 03
Compressor and fault history
Checks of compressor starts, running hours and recorded errors to help identify potential operating issues.
- 04
Controls and settings
Review of thermostat operation, heating curve, hot-water temperature and relevant settings.
- 05
Filters and strainers
Inspection and cleaning of fitted strainers and magnetic filters, with before-and-after photographs.
- 06
System water quality
Assessment of water clarity, pH, inhibitor levels and antifreeze protection where applicable.
- 07
Pipework and pressure
Inspection for leaks, insulation condition, valve operation and expansion vessel pressures.
- 08
Hot-water cylinder
Checks of fitted safety valves, discharge arrangements, cylinder expansion vessel, immersion operation and legionella-cycle settings where applicable.
- 09
Photographic service record
A record of the work, system readings, findings and recommendations, supported by service photographs.
- 10
Clear advice before we leave
An explanation of the findings, any further work required, operating status and when the next service is due.
The exact checks and strip-down depend on the manufacturer, model, fitted equipment and access. Additional repairs, replacement parts and remedial work are quoted separately.
When to get in touch
Has something
changed at home?
Do not wait for a complete breakdown. If your heating, hot water, noise or running costs have changed, tell EPC what you have noticed so we can suggest the right next step.
Heating or hot water takes longer than normal
The outdoor unit is noisier than usual
Fault codes appear on the controller
Pressure drops or needs regular topping up
Energy use has increased without an obvious reason
The unit is blocked by leaves, debris or poor airflow
The depth of an EPC service
Thorough work. A difference you can see.
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Recurring customer feedback
reported by EPC engineers
“Oh wow, the last guy we had didn’t do this.”
Before you book, ask what will be stripped down, cleaned, tested and what service record you will receive.
Choose a Heat Pump Servicing option
One-off servicing or benefits all year round.
Choose a one-off service, or explore Heat Pump Plus for an annual service with ongoing membership benefits.
One-off heat pump system service
Book the service you need.
A thorough service with a clear record of the work. Any additional diagnosis, repairs, parts or remedial work are quoted separately.
£360including VAT
Request a one-off serviceEPC Heat Pump Plus Membership
Your annual heat pump service,
with benefits all year round.
All three packages include the five standard benefits. Your preferred level of cover determines the appropriate membership for you.
Included in every membership
- Annual heat pump service
- Inhibitor top-up
- Online or telephone support
- Discounts on product upgrades
- Referral incentives
Service
£25/month
£300 per yearincluding VAT
All five shared benefits included.
Enquire nowService + Breakdown
£45/month
£540 per yearincluding VAT
25% off chargeable parts and labour
All five shared benefits included.
Enquire nowBespoke
POA
For homes with more smart technology
For homes with MVHR, air conditioning, heat pumps, solar or smart controls that need a tailored level of care. We’ll assess your setup and provide a clear quote based on the servicing work required, including VAT.
Terms to be agreed
All five shared benefits included.
Enquire now| Membership | Monthly price | Yearly total | Parts and labour discount |
|---|---|---|---|
| Service | £25 | £300 | Not included |
| Service + Breakdown | £45 | £540 | 25% |
| Bespoke | POA | POA | Terms to be agreed |
Membership does not create or extend a manufacturer or workmanship warranty. EPC will confirm eligibility, payment terms and when your included service is due before you join.
Not sure what’s right for you? You do not need to choose a package to enquire. EPC will check the right route with you.
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Confidence at every step
You know what happens next.
We ask about your system before booking, confirm the visit you need and explain the outcome in plain English.
Tell us what you have
Share the make, model, age, postcode, last service date and any current problem or fault code.
We confirm the right visit
EPC confirms whether you need a standard service, a service plus fault check, or a manufacturer-led warranty route.
Engineer checks the system
The visit focuses on safe operation, airflow, pressure, controls, filters and connected heating equipment.
You get clear next steps
EPC explains what was checked, what looks healthy, and what needs monitoring, repair or upgrade planning.
Brand coverage
Tell us the make and model. We will check the right route.
We service Vaillant, Mitsubishi Electric, Stiebel Eltron, Viessmann, Samsung and NIBE systems. Send your model details and EPC will confirm compatibility and any manufacturer-led requirements before booking.
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Send your model details so EPC can confirm whether your system is compatible.
Heat pump servicing
Areas we cover
Essex and Suffolk.
We welcome heat pump servicing enquiries across Essex and Suffolk. Send your postcode and EPC will confirm availability before booking.
Essex
Heat pump servicing across Essex
Our service area includes these Essex districts and local authority areas:
- Basildon
- Braintree
- Brentwood
- Castle Point
- Chelmsford
- Colchester
- Epping Forest
- Harlow
- Maldon
- Rochford
- Tendring
- Uttlesford
- Southend-on-Sea
- Thurrock
Suffolk
Heat pump servicing across Suffolk
We cover the following Suffolk areas and nearby towns:
- Sudbury
- Great Cornard
- Hadleigh
- Lavenham
- Long Melford
- Lowestoft
- Beccles
- Bungay
- Halesworth
- Southwold
- Aldeburgh
- Leiston
- Saxmundham
- Framlingham
- Woodbridge
- Felixstowe
- Ipswich
- Stowmarket
- Needham Market
- Eye
- Debenham
- Mendlesham
- Bury St Edmunds
- Newmarket
- Haverhill
- Mildenhall
- Brandon
- Clare
Frequently asked questions
Servicing and membership, explained clearly.
Understand the visit, your warranty position and the support available before you decide.
How often should a heat pump be serviced?
Follow your manufacturer’s servicing instructions. An annual service helps maintain a clear service history. Warranty requirements depend on your manufacturer and warranty terms; servicing does not create or extend a warranty.
How much does a one-off heat pump service cost?
The usual one-off heat pump system service is £360 including VAT. EPC confirms the appropriate visit before booking. Fault diagnosis, repairs, replacement parts and additional remedial work are quoted separately.
Which Heat Pump Plus membership is right for me?
The three packages have the same benefits. Complete Warranty is for systems with active manufacturer and EPC workmanship warranties. Manufacturer Warranty applies when the manufacturer warranty remains active but EPC workmanship cover has expired. Beyond Warranty applies when both have expired. If you are not sure, EPC will check your warranty position with you.
When is my included service due?
EPC will confirm the service schedule and payment terms before you join. Please tell us your last service date and whether a service is already due so we can explain the appropriate next step.
Can I enquire if my service is due now?
Yes. Tell EPC that your service is due when you enquire. EPC will explain the one-off service option, any payment required and the timing of an included membership service before you decide.
What happens when a warranty expires?
Your warranty position determines membership eligibility. Tell EPC if either warranty is approaching expiry so we can confirm the appropriate package and any price change before you proceed. Membership does not extend either warranty.
Can I enquire if my heat pump already has a fault?
Yes. Describe the symptoms or fault code so EPC can confirm the right visit. Annual servicing and a repair call-out are different. Membership does not mean existing faults, diagnostic visits, repairs or replacement parts are included at no extra charge; EPC will confirm how your enquiry is handled.
What does the 25% repair discount apply to?
All three memberships include 25% off chargeable parts and labour. EPC will confirm the scope of any repair quote, including any call-out or travel charges, before additional work is agreed.
Is Heat Pump Plus a warranty or breakdown insurance?
No. It includes an annual service and shared membership benefits. It does not create or extend a manufacturer or workmanship warranty, and it does not include unlimited repairs or free replacement parts.
Can you service a system installed by another company?
You can enquire about a system installed by another company. Send your postcode, make and model if known so EPC can confirm service compatibility and the appropriate route.
Do you cover my area?
Share your postcode and EPC will confirm whether service is available for your property before booking.
What support is available to members?
Heat Pump Plus includes online or telephone support. EPC will confirm support availability before you join. This should not be treated as a promise of 24/7 attendance or an included emergency repair visit.
What information should I send?
Your name, contact details, postcode and whether you need a service, fault help or membership advice. Include your brand and model, last service date and current membership status if known. You do not need to know your warranty category to enquire.
Your next step
Tell us about your system. We will help you plan the visit.
Request a one-off service, ask about Heat Pump Plus or get help with a fault. Share your contact details and postcode, with the brand, model and last service date if known. EPC will confirm the right next step before booking.
Already a member? Let us know. You can enquire without knowing your warranty status. Initial advice is free; service visits and additional work are chargeable.